I took my car into the dealership for an oil change this morning. At 7:45, 15 minutes after they unlocked the doors. I was pretty sure that we would be in an out in a half hour or less, since there were no other cars in line, and it looked like only one service agent was on duty.
When the service dude told me that it would be a 2 hour wait, since there were so many cars ahead of me and I did not have an appointment, I thought he was just joking around. Heck, they had not even turned on the lights in the service offices yet.
Once I realized he was not joking around, we hightailed it. As soon as I got home I called for the first available appointment. 10:30 would be fine, but the wait WITH an appointment? 2 hours. No joke.
WTFitty F? I thought the appointments would make things quicker.
We pulled back into the dealership a few minutes before our appointment time. The girl and I were loaded up with snacks and toys. We looked like we were moving in for the winter.
25 minutes later, Service Guy came to get me. the work was finished and we were out of there.
I did not bother to ask why the told me it would be a 2 hour wait. We just grabbed the keys and hit the road. In the end, I think I'll try to deal exclusively with Service Guy. Everyone else up there seems to be getting paid by the hour.
The hour they make people wait.